BUFFALO, NY – In what experts are calling “a modern tragedy,” local man Kevin Brooks spent an astonishing six hours on hold with customer service, only to fall asleep seconds before a representative finally answered.

Brooks, 34, had called his internet provider to dispute an unexpected charge on his bill. What he didn’t expect was to embark on an odyssey of hold music, robotic voice prompts, and repeated reassurances that “your call is very important to us.”

“I knew it might take a while, so I put it on speaker and started doing other things,” Brooks explained. “I did laundry, made dinner, watched an entire movie, and they were still telling me my estimated wait time was ‘approximately 15 minutes.’”

As the hours dragged on, Brooks refused to give up, determined to speak to a human being. “I was in too deep. At that point, it was personal.”

Unfortunately, the war of attrition proved too much. At approximately 1:47 a.m., Brooks dozed off, phone still in hand. That’s when fate delivered its cruelest twist.

“At 1:52 a.m., I suddenly woke up to a voice saying, ‘Hello? Hello, is anyone there?’” Brooks recalled, his voice cracking. “I fumbled for my phone, but I was half-asleep and accidentally hit ‘End Call’ instead.”

Devastated, Brooks sat in silence for several minutes, staring at the phone as if it had personally betrayed him.

Neighbors reported hearing a loud, anguished “NOOOOOOO!” echoing through the apartment complex.

“It sounded like something straight out of a dramatic movie,” said neighbor Lisa Carter. “I thought someone had died. Turns out, in a way, a piece of him did.”

Determined not to let the company win, Brooks called back immediately—only to hear the dreaded words: “Our office is now closed. Please call back during normal business hours.”

Defeated, Brooks accepted his fate. “I was too tired to even throw my phone across the room. I just sat there, questioning every decision that led me to this moment.”

In response to the incident, Brooks has sworn to take a new approach to customer service calls: “I’m just going straight to the ‘Press 0 for a representative’ trick from now on.”

His friends, however, have suggested an even simpler solution: just cancel the internet and live off the grid.